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Revolutionizing Government Operations with AI: The City of Mulberry Story

How AI Drive is empowering local governments to do more with less

In an era where government agencies are expected to deliver more services with limited resources, artificial intelligence is emerging as a game-changing solution. The City of Mulberry, Arkansas, provides a compelling example of how AI Drive-powered document management is transforming local government operations, enabling municipalities to work smarter and more efficiently.

The Challenge: Managing Decades of City Records

AI Drive interface showing document management system with folder structure, searchable content, and scanned documents, alongside a Mulberry branded mug

Steve Hurley, a city official in Mulberry, faced a common challenge in local government: managing vast amounts of historical documentation while maintaining rapid response times to information requests. With records dating back to 1880, including:

  • Over 1,000 ordinances (approximately 8 per year over 140 years)
  • 30 years of monthly council minutes (13-14 eight-page documents per year)
  • Numerous grant documents and administrative records

Before implementing AI Drive, finding specific information could take 3-4 days of manual searching through paper documents and poorly indexed files.

From Days to Seconds

"What was taking four days now takes me under a minute."
- Steve Hurley, City Official, Mulberry, Arkansas

The AI Drive-Powered Solution

Government employee showcasing AI Drive's feature-rich landing page on a tablet, highlighting the platform's capabilities including file management and secure storage

The implementation of AI Drive transformed Mulberry's document management system. Key features that made a difference include:

  • Multi-folder search across different document types
  • Intelligent document understanding and context awareness
  • Quick access to historical records
  • Ability to search and analyze large volumes of data in seconds

Real-World Impact

Rapid Response

Information requests that once took days are now handled in minutes, impressing both the mayor and constituents.

Comprehensive Searches

Ability to search across ordinances, agenda packets, and minutes simultaneously for thorough answers.

Improved Citizen Service

Quick access to information allows for faster and more accurate responses to citizen inquiries.

Enhanced Decision Making

Easy access to historical data and precedents helps inform current policies and decisions.

Expanding AI's Role in Government

The success of AI Drive in Mulberry has opened up new possibilities for AI in government operations:

  • Plans to expand usage across all office staff
  • Potential for automated receipt processing and financial tracking
  • Improved grant management and compliance
  • Enhanced ability to reference past contracts and policies
"It's like having an additional staff member. We have to work on the level of a big city, but we have one-tenth of the staff. Being able to make something that should take days take seconds — it's a game changer."
- Steve Hurley

The Bottom Line

For government agencies facing resource constraints, AI isn't just a luxury—it's a necessity. AI Drive has demonstrated that it can help local governments deliver better services more efficiently, empowering staff to serve their communities better without the need for extensive technical expertise.